Support Center

Vehicle pickup

What documents do I need at pick up of car at ATET?
  • Valid personal identification document (ID card or passport)
  • Valid driver's license for all listed drivers
  • Credit card (Visa, Mastercard, or Diners)

International students who are currently on exchange in Slovenia need:

  • Valid personal identification document (ID card or passport)
  • Valid driver's license
  • Valid student ID or certificate of enrollment in a Slovenian institution
  • Payment can be made with a credit card, debit card, or cash.
When do I arrange the payment of car rental?

The payment is arranged upon the pick-up of the vehicle, in the amount of the rental fee + the deposit amount (more information about the deposit in the following paragraph).

Payment can only be made with a credit card (Visa, Mastercard, or Diners) or with a card on which it is possible to make a reservation of funds.

Please check the features and payment options of your card with your bank before picking up the vehicle.

The credit card must be in the name of the renter.

Payment in advance or by pro forma invoice is only possible with the approval of our reservation center, and in this case, all information about the vehicle pick-up or the first driver must be provided in advance.

Is there a required deposit on Credit Card?

When picking up the vehicle at ATET, a hold is placed on the credit card (Visa, Mastercard or Diners) for the amount of the rental + the amount of excess/ liability.

  • The amount of the deposit depends on the selected vehicle category (different liability amounts for different vehicle categories) and the chosen liability waiver package (insurance). International students have special conditions regarding deposits* (information in the next section)
  • The excess / liability amount for individual vehicle categories ranges from 1000 € to 2500 €

*The renter's liability means that in the event of damage to the vehicle, the renter is responsible for up to the maximum amount of liability based on the selected vehicle category.

The deposit is lower if liability waiver is included in the rental: rental amount + deposit (equal to the liability amount; information on amounts in the table below).

Table with the amount of required deposit / amount of required reserved funds on the renter's credit card upon vehicle pickup *all prices are in EUR (€) and already include 22% VAT.

  The amount of mandatory deposit without additional coverage included. The amount of mandatory deposit with included RCDW / Reduced excess The amount of mandatory deposit with included SCDW / Super protection The amount of mandatory deposit with included ALL Incl. protection
MDMR - VW UP! or similar 1000 € + rental cost 500 € + rental cost 250 € + rental cost 125 € + rental cost
ECMR – VW Polo or similar 1000 € + rental cost 500 € + rental cost 250 € + rental cost 125 € + rental cost
EWMR – Škoda Fabia Combi or similar 1000 € + rental cost 500 € + rental cost 250 € + rental cost 125 € + rental cost
ECAR VW Polo avt. or similar 1000 € + rental cost 500 € + rental cost 250 € + rental cost 125 € + rental cost
CDMR– VW Golf or similar 1200 € + rental cost 600 € + rental cost 300 € + rental cost 150 € + rental cost
CDAR – VW Golf avt. or similar 1200 € + rental cost 600 € + rental cost 300 € + rental cost 150 € + rental cost
DDAE Cupra Born or similar 1200 € + rental cost 600 € + rental cost 300 € + rental cost 150 € + rental cost
CVMR-Renault Kangoo (cargo) or similar 1200 € + rental cost 600 € + rental cost 300 € + rental cost 150 € + rental cost
CFAR – VW T-Roc  aut. or similar 1400 € + rental cost 700 € + rental cost 350 € + rental cost 175 € + rental cost
IWMR – VW Golf variant or similar 1400 € + rental cost 700 € + rental cost 350 € + rental cost 175 € + rental cost
IMMR – VW Touran or similar 1400 € + rental cost 700 € + rental cost 350 € + rental cost 175 € + rental cost
IFAR – Cupra Formentor avt. or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
FWMR – VW Passat SW or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
FWAR – VW Passat aut. or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
FVMR – Renault Traffic or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
OVMR – VW Crafter or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
FMMR VW Sharan or similar 1600 € + rental cost 800 € + rental cost 400 € + rental cost 200 € + rental cost
PLAR Audi A6 or similar 2500 €  + rental cost 1250 € + rental cost 625 € + rental cost 315 € + rental cost
PVAR – VW Multivan or similar 2500 € + rental cost 1250 € + rental cost 625 € + rental cost 315 € + rental cost

*Deposit is always required even if Excess Protection is included, but the amount depends on selected Excess Protection. Smaller deposit is still required for potential extension of rental, missing fuel, additional products or services added during rental.

What is the required deposit for students?

1.) Conditions for international/Erasmus students studying in Slovenia and having a valid student ID/certificate:

  • Without added liability waiver - deposit in the amount of full liability + rental amount
  • With included partial liability waiver - RCDW, deposit amounts to: amount of partial liability + rental amount
  • With included liability waiver - SCDW, deposit amounts to: 70.00 € + rental amount
  • With included premium liability waiver - ALL, deposit amounts to: 70.00€ + rental amount

2.) All international students who do not study in Slovenia: can use student offers and benefits, but a credit card (Visa, Mastercard or Diners) is mandatory, as well as the deposit amount according to the General terms and conditions (table in the previous article).

3.) All Slovenian students studying in Slovenia: can use student offers and benefits, but a credit card (Visa, Mastercard or Diners) is mandatory, as well as the deposit amount according to the General terms and conditions (table in the previous article).

Table with the amount of required deposit / amount of required reserved funds on the renter's credit card upon vehicle pickup *all prices are in EUR (€) and already include 22% VAT.

  The amount of mandatory deposit without additional coverage included. (students) The amount of mandatory deposit with included RCDW / Reduced excess (students) The amount of mandatory deposit with included SCDW / Super protection (students) The amount of mandatory deposit with included ALL Incl. protection (students)
MDMR - VW UP! or similar 1000 € + rental cost 500 € + rental cost 70 € + rental cost 70 € + rental cost
ECMR – VW Polo or similar 1000 € + rental cost 500 € + rental cost 70 € + rental cost 70 € + rental cost
EWMR – Škoda Fabia Combi or similar 1000 € + rental cost 500 € + rental cost 70 € + rental cost 70 € + rental cost
ECAR VW Polo avt. or similar 1000 € + rental cost 500 € + rental cost 70 € + rental cost 70 € + rental cost
CDMR– VW Golf or similar 1200 € + rental cost 600 € + rental cost 70 € + rental cost 70 € + rental cost
CDAR – VW Golf avt. or similar 1200 € + rental cost 600 € + rental cost 70 € + rental cost 70 € + rental cost
DDAE Cupra Born or similar 1200 € + rental cost 600 € + rental cost 70 € + rental cost 70 € + rental cost
CVMR-Renault Kangoo (cargo) or similar 1200 € + rental cost 600 € + rental cost 70 € + rental cost 70 € + rental cost
CFAR – VW T-Roc  aut. or similar 1400 € + rental cost 700 € + rental cost 70 € + rental cost 70 € + rental cost
IWMR – VW Golf variant or similar 1400 € + rental cost 700 € + rental cost 70 € + rental cost 70 € + rental cost
IMMR – VW Touran or similar 1400 € + rental cost 700 € + rental cost 70 € + rental cost 70 € + rental cost
IFAR – Cupra Formentor avt. or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
FWMR – VW Passat SW or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
FWAR – VW Passat aut. or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
FVMR – Renault Traffic or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
OVMR – VW Crafter or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
FMMR VW Sharan or similar 1600 € + rental cost 800 € + rental cost 70 € + rental cost 70 € + rental cost
PLAR Audi A6 or similar 2500 €  + rental cost 1250 € + rental cost 70 € + rental cost 70 € + rental cost
PVAR – VW Multivan or similar 2500 € + rental cost 1250 € + rental cost 70 € + rental cost 70 € + rental cost
         
What is ATET fuel policy?

Atet always provides a full tank of fuel to the customer. The tenant is expected to return the vehicle with a full tank of fuel. However, the tenant may also return the vehicle with a partially or completely empty tank, in which case the difference in fuel will be charged based on the current price list, as well as a service charge of 20.00€ (including VAT) for refueling the missing fuel.

All additional information available under Terms and Conditions, section VII. Fuel policy.

Before reservation

Before reservation

What documents do I need for car rental at ATET? Which drivers license / permit is acceptable? Which Credit Cards are acceptable?

Read more
Reservations

Reservations

What is included in car rental? Is it possible to pick up the car out of working hours? How can I pay for the rental?

Read more
Vehicle pickup

Vehicle pickup

What documents do I need at pick up of car at ATET? When do I arrange the payment of car rental? Is there a required deposit on Credit Card?

Read more
During car rental

During car rental

Is it possible to extend the rental? Is it possible to include additional Protection at time of rental? What should the renter do in case of an accident?

Read more
Vehicle return

Vehicle return

Is it possible to return the vehicle outside of working hours? What is the payment process? What is the process for returning the deposit?

Read more
Tech information

Tech information

What if I can not start the car? How do I know which type of fuel does the rental car need? What if I have filled the rented car with wrong fuel?

Read more

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